Customer Focused Service
The one-stop delivery system brings together workforce development, educational, and other human resource services in a seamless customer-focused service delivery network that enhances access to the programs’ services and improves long-term employment outcomes for individuals receiving assistance. One-stop partners administer separately funded programs as a set of integrated streamlined services to customers.
Through the one-stop system, partner programs and their service providers ensure that businesses and job seekers — a shared client base across the multiple programs — have access to information and services that lead to positive employment outcomes. Under the Workforce Innovation and Opportunity Act (WIOA), the one-stop system:
- Provides job seekers with the skills and credentials necessary to secure and advance in employment with family-sustaining wages;
- Provides access and opportunities to all job seekers, including individuals with barriers to employment, such as individuals with disabilities, to prepare for, obtain, retain, and advance in high-quality jobs and high-demand careers;
- Enables businesses and employers to easily identify and hire skilled workers and access other supports, including education and training for their current workforce;
- Participates in rigorous evaluations that support continuous improvement of one-stop centers by identifying which strategies work better for different populations;
- Ensures that high-quality integrated data inform decisions made by policymakers, employers, and job seekers.
The management of the one-stop delivery system is the shared responsibility of States, local boards, elected officials, the core WIOA partners, other required partners, and one-stop center operators.
Four Northeast Iowa LWDA Centers
The Local Workforce Development Area is made up of three comprehensive centers (Dubuque, Mason City, and Waterloo) and one affiliate center (Decorah).
A comprehensive one-stop center, also known as the American Job Center (AJC) or the IowaWORKS Center in Iowa, is a physical location where job seeker and employer customers can access the programs, services, and activities of all required one-stop partners.
An Affiliated Site or a network of affiliated sites, where one or more partners make programs, services, and activities available.
What IowaWORKS Centers Provide
To find out all the services provided by IowaWorks Centers, please visit: https://workforce.