Customer Focused Service
The one-stop delivery system brings together workforce development, educational, and other human resource services in a seamless customer-focused service delivery network that enhances access to the programs’ services and improves long-term employment outcomes for individuals receiving assistance. One-stop partners administer separately funded programs as a set of integrated streamlined services to customers.
Through the one-stop system, partner programs and their service providers ensure that businesses and job seekers — a shared client base across the multiple programs — have access to information and services that lead to positive employment outcomes. Under the Workforce Innovation and Opportunity Act (WIOA), the one-stop system:
- Provides job seekers with the skills and credentials necessary to secure and advance in employment with family-sustaining wages;
- Provides access and opportunities to all job seekers, including individuals with barriers to employment, such as individuals with disabilities, to prepare for, obtain, retain, and advance in high-quality jobs and high-demand careers;
- Enables businesses and employers to easily identify and hire skilled workers and access other supports, including education and training for their current workforce;
- Participates in rigorous evaluations that support continuous improvement of one-stop centers by identifying which strategies work better for different populations;
- Ensures that high-quality integrated data inform decisions made by policymakers, employers, and job seekers.
The management of the one-stop delivery system is the shared responsibility of States, local boards, elected officials, the core WIOA partners, other required partners, and one-stop center operators.
Four Northeast Iowa LWDA Centers
The Local Workforce Development Area is made up of three comprehensive centers (Dubuque, Mason City, and Waterloo) and one affiliate center (Decorah).
A comprehensive one-stop center, also known as the American Job Center (AJC) or the IowaWORKS Center in Iowa, is a physical location where job seeker and employer customers can access the programs, services, and activities of all required one-stop partners.
What Comprehensive IowaWORKS Centers Provide
To find out all the services provided by comprehensive IowaWorks Centers, please visit: https://workforce.